My friend Levi had some issues with his AT&T service today. It started out with voice interruption, and intermittent data loss, finally ending with no service what so ever. Defiantly having a current and in-good-standing account he checked his account via the phone and found he was unable to dial 611. After some reboots he was finally able to dial 611 and check his account, getting this in return:
Having a current account, he was unsure why his service was turned off with no warning. AT&T wanted him to call 611, but his iPhone would not let him call AT&T or use the automated system any more than to get an account balance.
In turn he had to use my T-Mobile Android device to finally call AT&T to get them to fix his account.
AT&T eventually fixed the issue, with service restored minutes later, but as to why this happened to his account, AT&T was clueless, as well as us.
Below is the chat transcript of the automated system, for those of you resistant to listen to the audio, or can’t.
Transcript:
We’re sorry but your service has been temporarily suspended, due to a past due balance on your account.
[Spanish]
[System Pause]
To restore your wireless service, a payment is due immediately, you will also be charged a fee up to $36 on your next bill to reconnect your wireless service. If you would like AT&T’s express pay line for wireless services, to make a payment now, press 1.
You can also make a payment…
[Pressed 1]
Your account has a zero balance. No payment is due at this time.
To repeat this information press star.
[Pressed Star]
Your account has a zero balance. No payment is due at this time.
To repeat this information press star.
Thank you for calling the new AT&T about your wireless service, goodbye!
[End of Call]


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