My friend Levi had some issues with his AT&T service today. It started out with voice interruption, and intermittent data loss, finally ending with no service what so ever. Defiantly having a current and in-good-standing account he checked his account via the phone and found he was unable to dial 611. After some reboots he was finally able to dial 611 and check his account, getting this in return:

Account status audio

Having a current account, he was unsure why his service was turned off with no warning. AT&T wanted him to call 611, but his iPhone would not let him call AT&T or use the automated system any more than to get an account balance.

In turn he had to use my T-Mobile Android device to finally call AT&T to get them to fix his account.

AT&T eventually fixed the issue, with service restored minutes later, but as to why this happened to his account, AT&T was clueless, as well as us.

Below is the chat transcript of the automated system, for those of you resistant to listen to the audio, or can’t.

Transcript:

We’re sorry but your service has been temporarily suspended, due to a past due balance on your account.

[Spanish]

[System Pause]

To restore your wireless service, a payment is due immediately, you will also be charged a fee up to $36 on your next bill to reconnect your wireless service. If you would like AT&T’s express pay line for wireless services, to make a payment now, press 1.

You can also make a payment…

[Pressed 1]

Your account has a zero balance. No payment is due at this time.

To repeat this information press star.

[Pressed Star]

Your account has a zero balance. No payment is due at this time.

To repeat this information press star.

Thank you for calling the new AT&T about your wireless service, goodbye!

[End of Call]

Some stuff to keep you busy this holiday season, if your family & friends don’t already.

The Academy Pro: Free training videos on various software and techniques, such as firewalls, pen-testing, operating systems & more!

Arch Linux: a fast, lightweight, simple and current Linux distro, of which I am a convert to. Give it a go!

imeem: Normally a Last.fm user, but I signed up recently and like it so far, go check it out. They have an Android client too!

<dualcore>: Speaking of music, check out Dual Core, h@xor teh beats!

Catching up on the neglected RSS feeds I subscribe to. I Noticed this ad, and had to giggle a little. Only 20,000!

20000ccie

I’ve been experimenting with Arch Linux recently and might be a convert. Thought this was funny, found in the set-up.

cheesegrater

I recently read the following on a university’s website

A password reset is time-consuming. Please make every effort to remember your password. It is best to develop a secure storage location, such as a password-protected Word file, for all of your passwords.

You may remove your palm from your face now….

Where do I start? Lets start with the basics.

First, you should be using complex passwords, passwords with length, and they should be changed often. When I say ‘complex’ I mean a passwords with numbers, letters (both upper case and lower,) use special characters like colons, commas, and percent signs. Your password should never have dictionary words in it, or consecutive letters or numbers. Also the longer the better. (That’s what she said!)

Finally change your passwords often, every month, 60 or 90 days.

Here are some bad passwords:

love
sex
secret
password
god

Here are some good passwords:

Eu6xqm4b
NmPL92d6
hNjPwE58
Ea7xS8hJ
Fysn6H8U

Here are better passwords:

dfp#=;vE63]u(7
p5(V!HQs]W26%u
L=?t(NA2S:QGyr
X7]@dw2k6K;B89
EH%2=7b(nCX9Pm

Here are the best passwords:

b3V4TYu]yxskPcUv?L)E
zYt*EbsTr@Q[nA3R?v45
k=pKh87dDxrB]46+Qbv2
k=4%8JXwK7j-NR]p;Won
x.](7e546uQfPTJE,%;h

Also, don’t have one password for everything. Have a different passwords for each service/system you use, in case one system in compromised, your whole life won’t be.

Create ‘throw away’ passwords, something simple for those times when you are going to be using it once for something non-critical.

Never give your passwords to anyone! Tech support should never need to ask for your passwords, if they do, enter it yourself, never write it down on a post-it note.

It is a good idea to remember your passwords, unless some one has figured out how to implant a USB device into your brain stem, and access the nether regions of your gray matter, they will be safest there. If, for some reason you can’t count on your memory use a program like Truecrypt to create a secure, portable volume, which can be encrypted, and, if lost will take an attacker (if the Truecrypt volume was properly setup) decades or centuries to crack.

If possible, use two form authentication for your services, some credit cards and even PayPal offer a RSA like token for an extra layer of security.

If possible never use public computer systems where you data might be stored for someone else to look at like cookies, or browsing history, these systems may have spyware or key loggers to capture our passwords or activities. If you do use a public computer system, change you passwords as soon as possible after.

This is just the start of good password use, but remember if it looks fishy, trust yourself and not the system.